Scenario:
Customer has changed their Filefly password after Caringo deployment.
Customer then forgot password locking themselves out of the Admin portal.
Answer:
Stop the Admin portal services.
go to services.msc on the Filefly Admin server. Find the "Caringo Filefly Webapps" service.
Stop the service.
Then navigate to the directory
C:\Program Files\Caringo FileFly\AdminTools\Tomcat\conf\tomcat-users.xml
Open the file in notepad as an administrator.
Where you see the line
<user roles="fileflyadmin" password="60f4ef3ada8745d9034f058bb349089665624fe4b7fcd12eb5fd721e75ca97e8$10$e6a94726440f058407810f7e9af2e3b479c639730f87878e6fdf58f0eb05183c" username="admin"/>
replace this with
Save the file.
Then restart the "Caringo Filefly Webapps" service.
Once this starts the password for the admin user will then be "caringo"
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