How to reset the FileFly admin password


The FileFly password changes after deployment, forgot the password, and are now locked out of the FileFly Admin Portal.

Active Directory integration is not used. HTTP authentication is used.


  1. Stop the Admin portal services on the FileFly Admin server.

    1. Go to services.msc.

    2. Find the "Caringo FileFly Webapps" service.

    3. Stop the service.

  2. Navigate to the Tomcat users file in the FileFly tools directory in File Explorer:
    C:\Program Files\Caringo FileFly\AdminTools\Tomcat\conf\tomcat-users.xml

  3. Right-click the file and open it in Notepad as an administrator.

  4. Locate the following line:

    <user roles="fileflyadmin" password="60f4ef3ada8745d9034f058bb349089665624fe4b7fcd12eb5fd721e75ca97e8$10$e6a94726440f058407810f7e9af2e3b479c639730f87878e6fdf58f0eb05183c" username="admin"/>

  5. Replace the line with the following: 

    <user roles="fileflyadmin" password="554912590781f07d614b049702c51f3cc80acabd5fb37ff5cad3678fec44aac4$10$165a0ecd15d83f32a5dce750ed929fa80f4f0d417ccd00b06c89393ac5785268" username="admin"/>

  6. Save the file.

  7. Restart the "Caringo FileFly Webapps" service. The password will be reset to "caringo" after restarting.

  8. Log into the Admin Portal as fileflyadmin:caringo.

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