Health Data to Support

Owned by Rumena Zlatkova (Deactivated)
Last updated: Dec 07, 2023 by Bala Harish A(AC)
2 min read

Health data reporting allows DataCore to monitor your cluster and step in quickly when issues arise. The cluster's generated health report data is viewable in the Swarm UI; this is the "health check" that the Swarm cluster automatically sends to Support.

Best Practice

DataCore monitors the health information of clusters and provides 24*7 monitoring. To include the Gateway version and feature reporting, add the needed authorization, the [storage_cluster] section of Gateway Configuration. (v6.0)

Contact DataCore Support for disabling health reporting if data sharing needs to be disabled altogether.

Accessing Report

View the raw report in the browser to see the health data and what information DataCore receives from the site.

Navigate to Cluster > Hardware, double-click on hardware to open the Chassis Details, then open Advanced, Health Data. (v10.0)

Deprecated

The Legacy Admin Console (port 90) is still available but has been replaced by the Swarm Storage UI. (v10.0)

The URL to view health reports is <host>:90/health_report

Troubleshooting

If any challenges while accessing the health report, check the cluster network connectivity to the Internet and verify the following:

  • cluster name is populated.

  • There is a cluster settings file

  • The support.uri parameter has not been disabled.

Contact DataCore Support Team for 24*7 monitoring.

Proxy for Health Reports

To specify a proxy related to health reports, add the following proxy settings as appropriate to the Swarm configuration. Swarm accepts a proxy username and password to allow health reports to be sent via a password-enabled proxy. (v9.2)

Settings

Notes

Settings

Notes

support.proxyUri

Proxy URI, which may but need not include http(s)://.

support.noProxy

Comma-separated list of domain names or IP addresses for which HTTP/S proxy is not used. Do not include http(s):// or port numbers. Wildcards are allowed.

support.proxyUsername

Proxy authentication username.

support.proxyPassword

Proxy authentication password.

 

© DataCore Software Corporation. · https://www.datacore.com · All rights reserved.