Scenario:
Customer has changed their Filefly password after Caringo deployment.
Customer then forgot password locking themselves out of the Admin portal.
Answer:Problem
The FileFly password changes after deployment, forgot the password, and are now locked out of the FileFly Admin Portal.
Active Directory integration is not used. HTTP authentication is used.
Solution
Stop the Admin portal services on the FileFly Admin server.
...
Go to services.msc
...
.
Find the "Caringo
...
FileFly Webapps" service.
Stop the service.
...
Navigate to the Tomcat users file in the FileFly tools directory in File Explorer:
C:\Program Files\Caringo FileFly\AdminTools\Tomcat\conf\tomcat-users.xml
...
Right-click the file and open it in
...
Notepad as an administrator.
...
Locate the following line:
Code Block <user roles="fileflyadmin" password="60f4ef3ada8745d9034f058bb349089665624fe4b7fcd12eb5fd721e75ca97e8$10$e6a94726440f058407810f7e9af2e3b479c639730f87878e6fdf58f0eb05183c" username="admin"/>
replace this with
...
Replace the line with the following:
Code Block <user roles="fileflyadmin"
...
password="554912590781f07d614b049702c51f3cc80acabd5fb37ff5cad3678fec44aac4$10$165a0ecd15d83f32a5dce750ed929fa80f4f0d417ccd00b06c89393ac5785268"
...
username="admin"/>
Save the file.
...
Restart the "Caringo
...
FileFly Webapps" service.
...
The password will be reset to "caringo" after restarting.
Log into the Admin Portal as
fileflyadmin:caringo.
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