If your Swarm cluster doesn't have Internet access or is unable to send us health reports through a proxy, then you can manually collect health reports and upload them to us, by following this procedure:
New Method:
- Collect the health reports for each node, by running this script from the support
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- bundle swarm-support-tools.tgz, preferably on the CSN:
| Code Block | ||
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/root/dist/swarmctl -d [ip address of any Swarm node] -a -x -Q healthreport -p [admin:[admin password]] |
-d is optional if you have SCSP_HOST set in your environment (recommended, see the Support Scripts pdf in the Support bundle for more information). -p is optional if you have the default admin password (which is not recommended but commonly seen).
- This method is MUCH faster than the old method especially for larger clusters.
Old Method:
- Collect the health reports for each node, by running this script from the support bundle swarm-support-tools.tgz
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- , preferably on the CSN:
./collect_health_reports.sh
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Then, assuming the server you ran the above commands on has internet access, you may upload the tarball generated by the previous script
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by typing:
| Code Block |
|---|
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source /root/dist/bashrcforcustomers
uploadtosupport [filename] |
If your server does not have internet access, you may SCP the file off to a system that does and then upload it to DataCore Support using the uploader here: https://support.cloud.
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/tools/uploader. Please make sure to include the appropriate support ticket number (which looks like 123456-123456.)