Guide on sharing a screen and enabling clipboard function in Zoom client
At present, DataCore Swarm Support prefers to using the Zoom client as its primary remote support tool. At times during the troubleshooting or resolution process, it might be essential for a Swarm Technical Support Engineer to access a customer's system remotely and access clipboard contents. To facilitate this procedure, we provide a visual step-by-step guide on setting up Zoom on your system.
To enable Remote Control on a system
DataCore Swarm support will send a Zoom meeting invitation through the case.
The following steps are typically performed by the customer:
Click on the provided link, which will prompts the download of the Zoom client
Download and install the Zoom client
Once the Zoom client interface visible, click on Share Screen located at the bottom of the screen
Choose the screen intended for use as the primary focus during the support session.
To enable Clipboard sharing
What the customer needs to do:
Hover over the tab at the top of the screen to reveal the session controls
On the the far right, click the icon labeled Remote Control. Then select Share Clipboard. (Inform the customer that the Remote Control option might be hidden under the More button it necessary)
As a DataCore Swarm Support Engineer will typically request control of the customer's system, the customer must approve your request before proceed. Below is what the customer will see on their end.
NOTE: Zoom is a production of Zoom Video Communications, Inc. This is guide is for instructional purposes only and was not created or endorsed by Zoom Video Communications, Inc.