techsupport-bundle-grab.sh overview

Run this on a CSN, standalone SCSP Proxy, Indexer (Elasticsearch node), or Content Gateway

Provides a single-step vehicle to collect the most oftenly needed support information

Options:

• -s - run the Swarm Settings checker to verify your Swarm settings are ready for Swarm 10+. CSN only.

• -l - do not collect logs (but only need to collect environmental information about the CSN itself).

• -e - do not grab the entirety of /etc/*

• -H - do not grab hwinfo or dmesg information from the storage nodes

• -i - do not collect Swarm Search feed (indexer/Elasticsearch) data

• -p - manually collect health report data (useful for real-time reports or if your cluster is not connected to the Internet)

• -n [integer] - collect this number of logs.  By default, the script grabs the 2 previously rotated logs.

If the machine it is run on has access to the internet, you may run:
uploadtosupport [filename of resulting output]

• You will be asked for the case number (SUP-1234) for your upload. 

• Support be notified of this new file automatically as a ticket update.