If your Swarm cluster doesn't have Internet access or is unable to send us health reports through a proxy, then you can manually collect health reports and upload them to us, by following this procedure:
New Method:
- Collect the health reports for each node, by running this script from the support bundle available at https://support.cloud.caringo.com/tools/caringo-support-tools.tgz , preferably on the CSN:
/root/dist/swarmctl -d [ip address of any Swarm node] -a -x -Q healthreport -p [admin:[admin password]]
-d is optional if you have SCSP_HOST set in your environment (recommended, see the Support Scripts pdf in the Support bundle for more information). -p is optional if you have the default admin password (which is not recommended but commonly seen).
- This method is MUCH faster than the old method especially for larger clusters.
Old Method:
- Collect the health reports for each node, by running this script from the support bundle available at https://support.cloud.caringo.com/tools/caringo-support-tools.tgz , preferably on the CSN:
./collect_health_reports.sh
Then, assuming the server you ran the above commands on has internet access, you may upload the tarball generated by the previous script by typing:
source /root/dist/bashrcforcustomers uploadtosupport [filename]
If your server does not have internet access, you may SCP the file off to a system that does and then upload it to Caringo Tech Support using the uploader here: https://support.cloud.caringo.com/uploader/uploader Please make sure to include the appropriate support ticket number (which looks like SUP-1234.)