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Prerequisites
Open an incident with ”Severity 3” from the DataCore Technical Support website. The format for the title of this incident is:
[Swarm Customer Information] - Customer Information
Include the following completed documents or information in the incident at least 7 days prior to the installation:
Installation date
Engagement Plan.docx
Template_Site_Planning_Checklist_Swarm.xlsx
Click below to download documents.
The Customer Support team responds to the incident with items that need special review before continuing with the installation and are set to Solved.
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