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  1. Complete the Support Bundle Lab task before starting the DCIE process (Do Not Close Please keep the incident created for support Bundle uploadthe Support Bundle Lab open, as it will be used for uploading the installation documents.)

  2. Include the following completed documents or information in the incident at least 7 days prior to the installation:

    1. Installation date

    2. Engagement Plan.docx

    3. Template_Site_Planning_Checklist_Swarm.xlsx
      Click below to download documents.

  3. The Customer Support team responds to the incident with items that need special review before continuing with the installation and are set to Solved.

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