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Rahila Menal Kabir

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  1. Complete the Support Bundle Lab before starting the DCIE process (Do Not Close the incident created for support Support Bundle upload)

  2. Include the following completed documents or information in the incident at least 7 days prior to the installation:

    1. Installation date

    2. Engagement Plan.docx

    3. Template_Site_Planning_Checklist_Swarm.xlsx
      Click below to download documents.

  3. The Customer Support team responds to the incident with items that need special review before continuing with the installation and are set to Solved.

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