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  1. Open an incident with ”Severity 3” from the DataCore Technical Support website. The format for the title of this incident is:
    [Swarm Customer Information] - Customer Information

  2. Include the following completed documents/information in the incident at least 1 day prior to the installation:

    1. Installation date

    2. Engagement Plan.docx

    3. Template_Site_Planning_Checklist_Swarm.xlsx
      Click below to download documents.

  3. The Customer Support team responds to the incident with items that need special review before continuing with the installation and are set to Solved.

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