How to manually upload health reports to DataCore Support

If your Swarm cluster doesn't have Internet access or is unable to send us health reports through a proxy, then you can manually collect health reports and upload them to us, by following this procedure:

New Method:

• Collect the health reports for each node, by running this script from the support bundle swarm-support-tools.tgz, preferably on the CSN:

/root/dist/swarmctl -d [ip address of any Swarm node] -a -x -Q healthreport -p [admin:[admin password]]

-d is optional if you have SCSP_HOST set in your environment (recommended, see the Support Scripts pdf in the Support bundle for more information).  -p is optional if you have the default admin password (which is not recommended but commonly seen).

• This method is MUCH faster than the old method especially for larger clusters. 

Old Method:

• Collect the health reports for each node, by running this script from the support bundle swarm-support-tools.tgz, preferably on the CSN:
  

  ./collect_health_reports.sh

  
  

Then, assuming the server you ran the above commands on has internet access, you may upload the tarball generated by the previous script by typing:

source /root/dist/bashrcforcustomers
uploadtosupport [filename]

If your server does not have internet access, you may SCP the file off to a system that does and then upload it to DataCore Support using the uploader here: https://support.cloud.datacore.com/tools/uploader. Please make sure to include the appropriate support ticket number (which looks like 123456-123456.)