Filling in the Organization field in the support portal is necessary to associate you a user entry with an account that holds holding a valid support contract.
Notifications
All support users get receive notifications about cases that are related to their own the associated organization:
- They will be notified each time
When a ticket
has beenis created.
- They will be notified when
When the organization
has beenis added to an existing ticket.
- They will be able
Able to 'opt in' to see updates about each ticket.
If they do not opt in, they won't get any updates on the caseUpdates are not sent if not opting in.
How are people removed?
If there are others within your organization that were Ask DataCore Support to remove them from the organization if the users within the organization previously copied on tickets who no longer need access to your the support tickets, ask Support to remove them from the organization.