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A label called “Support Bundle“is at the bottom right of the screen.

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Uploading a Support Bundle When You Already Have a Support Case Created

  1. Click on the Support bundle displayed on the login screen.
    Once you click on the widget, the following screen is displayed within the UI.

    image-20241028-121850.png
Info

Info

This widget should be active after a successful installation of the Debian package. This appears after the install-ssa.sh script has been run and the perifery-ui service has started. You do not need a created cluster for this to be available.

  1. If you already have a support case, enter the support case number in the dialog box.
    This allows you to securely generate and upload the Support bundle directly to the support.

    image-20241028-122011.png

  2. Click Generate and Upload. It will generate a bundle and attempt to upload it to the Datacore support uploader bucket.

    image-20241028-122110.png

    If the log bundle has been created and sent but has received an error, you will see a message shown below:

    image-20241028-122300.png

    The link within the error message is the exact path of the support bundle for the support team.

Collecting a Support Bundle and Downloading in Your Browser

  1. Click the Support Bundle displayed on the login screen.
    Once you click on the widget this screen will show within the UI.

Info

Info

This widget should be active after a successful installation of the Debian package. This appears after the install-ssa.sh script has been run and the perifery-ui service has started. You do not need a created cluster for this to be available.

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For example, SupportBundle-demo23-2024_1028-123930+0000.tgz

Gathering a Support Bundle via CLI

If UI is unavailable due to any reason, you can gather the support bundle via SSH/TTY console.

  1. Connect to the server using your username.

  2. Run sudo to root.

  3. Navigate to the path: /root/dist/k8s-support-tools

  4. Run the below command:

    Code Block
    /root/dist/k8s-support-tools/k8s-bundle-grab.sh

    The output will look similar to this:

    image-20241028-133009.png

    Once complete, you can transfer the output via SCP or other tools to your local machine.

What's Inside the Support Bundle

The support bundle contains a high-level overview of the operating system, to help our support team get a general idea of how the system is installed. This includes but is not limited to the following:

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