Filling in the Organization field in the support portal is necessary to associate you a user entry with an account that holds holding a valid support contract.
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All support users receive notifications about cases related to their own the associated organization:
They are notified each time When a ticket has been is created.
They are notified when When the organization has been is added to an existing ticket.
They are able Able to 'opt in' to see updates about each ticket. If they do not opt in, they do not get updates on the case Updates are not sent if not opting in.
How are people removed?
If there are others within your organization that were Ask DataCore Support to users them from the organization if the users within the organization previously copied on tickets who no longer need access to your the support tickets, ask Support to remove them from the organization.